PAPERJAM on a Toshiba TEC B-472/B-572/SX-4T/SX-5T


On a Toshiba TEC thermal printer, PAPERJAM XX simply means that the printer did not see top of form (TOF) where it was expecting to see TOF. The XX portion is how many labels/tags are remaining in the print job.


In most cases, PAPERJAM is caused when the user presses the FEED key without sending a print job to the printer first.


Without sending a print job to the printer, the printer assumes a 4”x3”, die cut, plain white label with ribbon and no options turned on.


If PAPERJAM persists when a print job has been sent, determine the following:

· Are the labels preprinted? (not a plain white label)

o To resolve this problem, use the preprint sensor(set in the software) and do a Threshold Calibration.

· Were the labels measured to make sure that the label size is what is expected.

· Measure the gap to ensure that the expected gap is programmed.

· Is the paper sensor on the label and will it see a gap/notch/TOF?

· Is something stuck in the gap sensor

· Does the ribbon go through the gap sensor? (it should not)


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